Common Issues We can Help With

Unexpected wear BreakageFading or plating issuesIssues with sizing on engraved ringsDefects in materials or workmanship

How Long Does the Process Take?

Once we receive your warranty claim, our team will assess the details and respond within 1–2 business days.If the claim is approved, we’ll either:Ship a replacement within 2–4 business days, orArrange for a repair or custom solution (we'll communicate timeframes if applicable)We’ll keep you updated every step of the way.

Warranty Claim

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Warranty Claim

Run into an issue? We're here to help.

We understand that sometimes things don't go as expected. Whether it’s a fault, unexpected wear, or something just doesn’t feel right with your ETRNL piece — we want to hear about it.

If you've experienced a problem with your product, we're committed to making it right. Simply fill out the form below to submit a warranty claim and our team will review it as quickly as possible.

Unexpected wear
Breakage
Fading or plating issues
Issues with sizing on engraved rings
Defects in materials or workmanship

Once we receive your warranty claim, our team will assess the details and respond within 1–2 business days.

If the claim is approved, we’ll either:

Ship a replacement within 2–4 business days, or
Arrange for a repair or custom solution (we'll communicate timeframes if applicable)

We’ll keep you updated every step of the way.

In some cases, yes. If we need the original item returned to process your claim (for repairs or quality checks), we’ll let you know and provide return instructions.

In other cases, especially for minor issues or clear photo evidence, a return may not be required.